Dean Ryan is an experienced Senior Service Delivery Manager with a strong background in service delivery and incident management. At Microsoft, from February 2022 to November 2024, Dean was responsible for reviewing service performance against SLAs/OLAs and KPIs, leading internal teams to address operational issues in client environments, and providing root cause analysis documentation. Prior to this role, Dean worked at SAP, focusing on UX/Mobile service delivery, where responsibilities included being a trusted advisor for UX CoE, managing system migrations, and providing expert support for business processes. Dean holds a Bachelor of Science degree in Computer Science from Technological University Dublin, completed in 2016. Additional experience includes various retail positions and contributions to technical quality management in previous roles.
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