Peter Dunn

Pete Dunn is an experienced professional currently serving as Complaints Manager and Customer Operations Lead at Cuckoo since June 2022. Prior to this role, Pete worked at Ombudsman Services from August 2021 to June 2022, and previously held various positions at Enjoy Technology, Inc. and TalkTalk from 2003 to 2018. At TalkTalk, notable achievements included managing Customer Relations and TV Store Customer Service campaigns, significantly improving customer service metrics, reducing contact volume, and implementing operational improvements through root cause analysis. Additionally, Pete has experience in managing workflows and producing reports for senior management. Pete's career began at MARTIN DAWES, where the role of Section Leader was held from 1995 to 2003.