Cynthia Taylor

Cynthia Taylor serves as the Senior Vice President of Customer Success, Support, and Experience at Culture Amp, where responsibilities include evolving the Customer Success practice and overseeing a team of 200 to enhance customer experiences across various segments. Previous roles include Global Vice President of Customer Success at Scoop Technologies, where strategic business adaptations were implemented during the pandemic, and Vice President of Client Success at ADP, focusing on HCM solutions for large organizations. Cynthia also held leadership positions at Liftopia, Hotwire, and American Express, demonstrating extensive expertise in customer success, strategic account management, and cross-functional team leadership. Cynthia holds a Bachelor of Science in Business with a Marketing emphasis from the University of Colorado Boulder.