Cupola Teleservices (Cupola)
Ahamed Shaheen is currently the Assistant Vice President Operations at Cupola Teleservices. Ahamed has had a successful career progression within the company, starting as a Technical Support Engineer at Sutherland Global Services. With a Btech degree in Electronics and Communication, Ahamed has consistently demonstrated leadership in managing large operations, driving customer satisfaction, and continuous improvement of processes.
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Cupola Teleservices (Cupola)
Cupola Teleservices is the UAE’s first and largest outsourced contact center services provider. Over 25 years ago, we set up the first outsourced contact center business in the region. The concept was so new that the idea had to be pitched to the authorities to get a business license. Today, we provide contact center outsourcing across all communication channels (not just voice), including email, chat, WhatsApp, social media and other digital channels. We also offer all of the value-added services around the contact center: technology, consulting, training and staffing. Our consulting includes implementing international and government quality standards such as the Global Star Rating System (7 Stars), Dubai Model for Government Services and ISO 18295.