Cupola Teleservices (Cupola)
Kiran Arif ACA has extensive experience in finance and auditing, holding various managerial positions in reputable companies such as Cupola Teleservices, WestPoint Home, and Master Beverages & Foods Limited. Kiran's background includes responsibilities in planning, coordinating, supervising, and reviewing diverse auditing and accounting engagements, as well as ERP implementation. Kiran is a Chartered Accountant with a strong educational foundation from The Institute of Chartered Accountants of Pakistan.
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Cupola Teleservices (Cupola)
Cupola Teleservices is the UAE’s first and largest outsourced contact center services provider. Over 25 years ago, we set up the first outsourced contact center business in the region. The concept was so new that the idea had to be pitched to the authorities to get a business license. Today, we provide contact center outsourcing across all communication channels (not just voice), including email, chat, WhatsApp, social media and other digital channels. We also offer all of the value-added services around the contact center: technology, consulting, training and staffing. Our consulting includes implementing international and government quality standards such as the Global Star Rating System (7 Stars), Dubai Model for Government Services and ISO 18295.