Cupola Teleservices (Cupola)
Omima Bashir is a experienced Public Health Specialist and Customer Service Representative. Omima has worked at various organizations including Cupola Teleservices, Teleperformance, and the Ministry of Human Resources and Emiratisation. Omima is currently monitoring COVID-19 cases from travelers and implementing disease surveillance procedures at the Isolation and Quarantine Center. Omima holds a Bachelor's degree in Public Health from Alzaiem alazhari university.
Cupola Teleservices (Cupola)
Cupola Teleservices is the UAE’s first and largest outsourced contact center services provider. Over 25 years ago, we set up the first outsourced contact center business in the region. The concept was so new that the idea had to be pitched to the authorities to get a business license. Today, we provide contact center outsourcing across all communication channels (not just voice), including email, chat, WhatsApp, social media and other digital channels. We also offer all of the value-added services around the contact center: technology, consulting, training and staffing. Our consulting includes implementing international and government quality standards such as the Global Star Rating System (7 Stars), Dubai Model for Government Services and ISO 18295.