Cupola Teleservices is the UAE’s first and largest outsourced contact center services provider. Over 25 years ago, we set up the first outsourced contact center business in the region. The concept was so new that the idea had to be pitched to the authorities to get a business license.

Today, we provide contact center outsourcing across all communication channels (not just voice), including email, chat, WhatsApp, social media and other digital channels.

We also offer all of the value-added services around the contact center: technology, consulting, training and staffing. Our consulting includes implementing international and government quality standards such as the Global Star Rating System (7 Stars), Dubai Model for Government Services and ISO 18295.

Call Center

Outsourcing

Cupola Teleservices (Cupola)

Taimur Awan

Kiran Arif Aca

Awais Lodhi

Sajjad Hamid

Sabir Kv

The Customer Service Team at Cupola Teleservices is responsible for managing client interactions across various communication channels, including email, chat, WhatsApp, social media, and other digital platforms. They aim to provide efficient and high-quality support, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. The team also plays a crucial role in data analysis, handling escalations, and leading customer experience initiatives to continually enhance service quality.

Customer Service

Leadership Team

Customer Service

About

Team members

Other teams at Cupola Teleservices (Cupola)

Leadership Team