Cupola Teleservices (Cupola)
Otman Chebihi is currently working as a Shop in charge and Senior Sales Consultant at Rivoli Group, dealing with luxury and fashion watches brands in multiple stores within the UAE. Additionally, Otman is a Senior Sales Associate at Savills as a Real Estate Specialist, a Customer Service Executive at Cupola Teleservices (CTS), and a Sales Specialist at Dubai Duty Free. Otman also has experience as a Web Developer, Loss Prevention Officer, and Expert Customer Service at Daniel Wellington. Otman holds various degrees in Customer Service Management, IT, Geophysics and Seismology, and digital marketing.
Cupola Teleservices (Cupola)
Cupola Teleservices is the UAE’s first and largest outsourced contact center services provider. Over 25 years ago, we set up the first outsourced contact center business in the region. The concept was so new that the idea had to be pitched to the authorities to get a business license. Today, we provide contact center outsourcing across all communication channels (not just voice), including email, chat, WhatsApp, social media and other digital channels. We also offer all of the value-added services around the contact center: technology, consulting, training and staffing. Our consulting includes implementing international and government quality standards such as the Global Star Rating System (7 Stars), Dubai Model for Government Services and ISO 18295.