Junior Kapongo

Junior Kapongo is an experienced IT professional currently serving as a Support Specialist at CURA Software Solutions since July 2022. With a significant background at IBM since November 2013 in the role of IT Service Desk within Digital Workplace Services, Junior is proficient in SLA/SLO service delivery, incident management, and providing telephonic and remote desktop IT support. Prior experience includes working as an Application Specialist at ITC Infotech, focusing on Windows 10 migration, and a brief tenure as a Customer Service Representative at Woolworths. Junior's educational qualifications include a Bachelor of Commerce Honours in Transport Economics and a Bachelor of Commerce in Logistics, Materials, and Supply Chain Management from the University of South Africa, alongside various certificates in global business management, first-line management, and project management.