Emma Smith is a seasoned professional in social housing with over 17 years of experience, specializing in customer accounts, income collection, and service improvement. They currently lead the customer accounts team at Curo, focusing on tenant support and sustainable housing solutions. Previously, at Radian Group, Emma held various roles culminating in the position of Universal Credit Project Officer, where they enhanced customer account management and engagement. Emma holds a BSc (Hons) in Sociology and Human Resources from the University of Bath and a Level 4 certification from the Chartered Institute of Housing.
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