Sarah Cowen

Sarah Cowen is a seasoned change management professional with extensive experience in enhancing operational efficiency and customer satisfaction across various industries. Currently serving as Senior Change Manager at Currys plc since September 2023, Sarah leads the Right First Time Programme aimed at cost savings and improvements in Aftersales interactions. Previous roles include Senior Change Manager at Sainsbury's and Senior Manager for Change, Process and Continuous Improvement at AXA XL. With a strong background in continuous improvement, Sarah has held positions such as Director of Productivity and Efficiency at Specsavers and various leadership roles at O2, TJX Europe, and TK Maxx, focusing on process enhancements and operational efficiencies. Sarah's educational qualifications include A-levels from Palmers College and GCSEs from Woodlands School, supplemented by training in effective management practices.