Eric Swain

Eric Swain has a diverse and extensive work experience spanning over two decades.

Eric started their career at Henry Schein in 2000, where they held multiple roles including Technician, Dentrix Support; Team Lead, eServices Support; Supervisor, High Tech Support; and eServices Product Analyst. In these positions, Eric demonstrated their technical expertise, writing software specifications and working closely with product managers to improve existing products.

In 2008, Eric transitioned to the role of Support Operations Supervisor at Henry Schein, managing a team of customer service representatives and providing support to all support groups within the company. Eric also took on the role of Sr. Manager, Customer Care in 2013, overseeing a large team of technicians, supervisors, and managers across multiple locations. During their time in both roles, Eric consistently achieved high customer satisfaction scores and service levels.

In 2018, Eric ventured into self-employment as a Senior Technical Support Manager, showcasing their ability to work independently and manage a support team.

Eric then gained experience in various organizations such as Imagine Learning, Aperture Education LLC, and Summit Realty, Inc. with different directorial positions, namely Director Of Technical Operations, Director of Technical Support, and Real Estate Agent, respectively.

Most recently, Eric joined Curve Dental in 2023 as the Director of Support Services, where they will utilize their extensive experience to provide leadership and support to the company.

Overall, Eric Swain's work experience demonstrates their expertise in technical support and customer service roles, along with their leadership abilities in managing teams, improving processes, and driving customer satisfaction.

Eric Swain obtained their Bachelor's degree in Business Administration and Management, General from Utah Valley University, where they studied from 2000 to 2009. In addition to their degree, they also obtained a certification in "Exploring and Producing Data for Business Decision Making" from Coursera in February 2019.