Custom Brands Group
Janel J. is an experienced sales and customer support specialist currently working at Custom Brands Group since June 2022, where exceptional customer service and technical support for automated window coverings have led to a 99% customer satisfaction rate. Previous roles include Customer Care Team Lead at Citizen Watch, where Janel demonstrated flexibility and improved efficiency, and Senior Customer Support Specialist at Cosmo Music, achieving a significant increase in positive customer feedback and training new employees. Additionally, Janel has a diverse background as a vocalist and teacher in various music-related roles since 2009. Janel holds a Bachelor of Fine Arts, Honours in Music from York University.
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Custom Brands Group
Custom Brands Group, a division of Hunter Douglas, provides custom window treatments to businesses large and small. From pre-order solutions to after the sale service, our business can be a bit complicated and we’re looking for exceptional, service minded individuals who love to make people’s lives easier. We know we’re winning when our products become our customers “go to” solution and our Customer Service team prides itself on helping our organization fulfill this goal.