Lisa Forsyth

Lisa Forsyth is an experienced change management professional with a strong background in operational risk and resilience. Currently serving as the Operational Risk & Resilience Manager at Custom Fleet and Chair of the Audit & Risk Committee for Towong Shire Council, Lisa has previously held key positions such as Quality & Risk Manager at Mercy Connect and Head of Operational Risk at Hume Bank. With extensive experience at GE Capital, including roles as Complaint Management Leader and Operations Compliance Leader, Lisa has demonstrated expertise in guiding organizational strategy to enhance customer value and retention through effective operational team leadership and dispute resolution processes.