Customer Centria is a Global Customer Engagement and Experience Company, which powers Enterprises towards Customer Centricity, enabling them to engage, interact with and delight their customers. CC offers end to end competence across Technology Implementation, Interactive Marketing, Insights & Analytics, Loyalty, Digital and Social Interaction Management, in one roof, with proven capabilities across Banking, Financial Services, Insurance, Retail, Telecom and Consumer Goods.

Banking

Consumer Goods

Insurance

Retail

Customer Centria

Customer Centria's headquarters in Mumbai, India

Ananth Iyer

Chirag Pandya

Rahul Deshpande

Sadique Edakkavil

Prabhat Kushwaha

Ramya Dhandapani

Bruce Brown

Krishnan Ps

Nishanth Elango

Meiyarasu S

Saranya Rajan

Richard Davison J.a

Soniya Thite

Jayesh John

Namrata Bera

Cr Vinay

Ajay Shukla

Sarang Dewde

Ritu Gupta

The Consulting Team at Customer Centria works with clients to design and implement tailored customer engagement and experience solutions. This team leverages their expertise in technology, interactive marketing, insights and analytics, loyalty, and digital and social interaction management to deliver transformative strategies. Their goal is to help enterprises drive customer-centric initiatives and enhance customer satisfaction and loyalty across various industries.

Consulting Team

The Software Development team at Customer Centria is responsible for designing, developing, and maintaining the technology solutions that enable customer engagement and experience. The team includes specialists such as Devops Engineers, Software Engineers, Architects, and Campaign Developers, who collaboratively work to implement robust, scalable, and innovative systems like marketing platforms, user interfaces, and database solutions. Their expertise in platforms such as Salesforce Marketing Cloud, Unica, and AEM ensures the seamless execution of interactive marketing, loyalty programs, and digital/social interaction management for clients across various industries, including Banking, Financial Services, Insurance, Retail, Telecom, and Consumer Goods.

Software Development

The Customer Success Team at Customer Centria is dedicated to ensuring that clients achieve their desired outcomes through the optimal use of the company’s engagement and experience solutions. This team proactively manages client relationships, resolves issues, and drives customer satisfaction and loyalty by aligning technology implementation, marketing, analytics, and interaction management to the clients' unique needs. Their efforts help to enhance client retention and promote long-term partnerships across various industries.

Customer Success Team

The Business Development and Marketing team at Customer Centria focuses on driving growth and market presence through strategic partnerships, market expansion, and targeted marketing campaigns. This team collaborates to develop and implement business strategies, increase customer engagement, and promote Customer Centria's comprehensive suite of solutions across various industries, ensuring a unified approach to customer centricity and experience enhancement.

Business Development and Marketing

The Leadership Team at Customer Centria is responsible for steering the company towards its mission of enhancing customer engagement and experience. This team formulates strategic initiatives, oversees key operations, drives partnerships and client success, ensures professional service excellence, and manages human resources to cultivate a thriving organizational culture. With their combined expertise, they guide Customer Centria in delivering comprehensive and impactful solutions across various sectors like Banking, Financial Services, Insurance, Retail, Telecom, and Consumer Goods.

Leadership Team

The Product Development and Design team at Customer Centria is responsible for conceptualizing, designing, and developing innovative customer engagement solutions. This team combines expertise in product strategy, motion graphics, and data science to create user-centric products that enhance customer interactions and drive loyalty across various industries.

Customer Centria

Org chart

Teams

Consulting Team

Software Development

Customer Success Team

Business Development and Marketing

Leadership Team

Product Development and Design

Offices

Customer Centria

Org chart

Teams

Consulting Team

Software Development

Customer Success Team

Business Development and Marketing

Leadership Team

Product Development and Design

Offices

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