Customer Driven Solutions
Melissa Hansen is the Head of Professional Services and Senior Consultant at Customer Driven Solutions since May 2022. Previously, Melissa served as Enquiry Manager at Flight Centre Travel Group from September 2016 to May 2022, where responsibilities included overseeing a global customer care contact center across multiple countries and various managerial roles such as Shared Services Manager and Business Improvement Manager. Prior experience also includes a tenure at Collection House from June 2009 to August 2016, where roles encompassed Dialler Manager, Campaign Leader, and Team Leader, focusing on campaign strategy, resource forecasting, and team performance. Academic credentials include dual Bachelor’s Degrees in Business Management with a focus on International Business and Business Communication specializing in Marketing and Public Relations, both obtained from The University of Queensland.
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Customer Driven Solutions
Customer Driven is a leading customer experience management consultancy and services business with the reputation of delivering exceptional customer and business improvement outcomes through our team of experienced managers, business practitioners and specialists. We assist organisations by designing and creating great customer experiences, improving your customer operations, developing your team’s capability, and providing ongoing expertise. We provide a range of consulting and managed services including customer experience consulting, workforce management optimisation, knowledge management, training and organisational development, outsource partner procurement, technology selection and optimisation.