Debbie Smith is an accomplished professional in customer education and instructional design, currently serving as President of the Customer Education Management Association and as Sr Director of Visier University. With extensive experience that includes leadership roles at Visier Inc., Checkr, Inc., and Smartsheet, Debbie has successfully driven growth and retention strategies, developed innovative educational programs, and managed teams to deliver multiple revenue streams. Previous positions include Manager of Customer Education at Braze and Senior Certification Program Manager at Quick Base, where Debbie created and implemented certification programs and educational curricula. Debbie holds a Master's degree in Curriculum and Instruction: Instructional Design from the University of South Florida and a Bachelor of Science in Psychology from Bridgewater State University.
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Customer Education Management Association (CEdMA)
CEdMA (Customer Education Management Association) is a unique not-for-profit professional association founded in 1991 for managers of training businesses in companies that manufacture and distribute technology products. We provide an on-going forum for our members to discuss, explore, and share best practices, thought leadership, and current trends across all aspects of the technology training industry. CEdMA is a vibrant and resourceful community and is open to: • Education Executives, VPs, Directors, and Senior Managers • Education Managers in Delivery, Course Development, Sales & Marketing, Certification, and Partnerships • Training Professionals on a Management Path including Senior Trainers, Senior Course Developers, Project & Program Managers Why join CEdMA? • Access Industry trends and benchmarking data • Network with other education professionals in the technology sector • Increase productivity by learning from others who have faced similar challenges • Receive instant feedback on projects and ideas from other professionals • Attend our bi-annual conferences.