Elena Mitsibona

Elena Mitsibona is the Managing Director at SECRET KEY and a Regional Partner at PORTER HENRY & CO. With a background in psychology and extensive experience in leadership development, customer experience design, and sales training, Elena has established herself as a prominent figure in the field. Elena is also the Principal & Founder at Customer Experience Foundation and has held various key roles in companies such as LINKAGE GREECE, Response S.A., and the Hellenic Institute of Customer Service. Elena's expertise includes professional coaching, consultative selling, customer service management, and organizational development.