Our Mission: Relentless Customer Focus

Customer centricity is one of the most prominent areas of lip service and corporate self-assessments that don’t match customers’ reality. The Customer Institute provides an independent view of such realities and help holding organizations accountable and honest in their commitment to customer centricity.

The Customer Institute not only certifies the degree of customer centricity of organizations around the world. We also develop the tools, methods and approaches such organizations can apply to advance their level of customer focus and create an ever-improving customer experience.

Who we are
The Customer Institute is an independent not for profit organization. Experts, practitioners, authors, and educators from the field of customer centricity make up our board of directors as well as the much larger group of contributors to our research and tool development.

Our global presence provides for a non-biased view of customer centricity and excellence in customer experience. We incorporate the latest in best practices from around the globe in our certification programs and tool recommendations.

Business Development

Consulting

Non Profit

Customer Institute

Customer Institute's headquarters in Düsseldorf, Germany

Stefan Kolle

John Wong Ccxp Lss-Mbb

Diane Magers

Tariq Faqiry

Michelle Ansell

Douglas Jackson

The Directors and Partners Team at Customer Institute leads strategic initiatives to uphold and advance the organization's mission of relentless customer focus. This team oversees the development and dissemination of tools, methodologies, and certifications designed to enhance customer centricity in global organizations. Leveraging their expertise and global perspective, they ensure that best practices are integrated into Customer Institute's programs and offerings, maintaining the highest standards of customer experience excellence.

Directors and Partners Team

The Customer Experience Team at the Customer Institute is dedicated to advancing and ensuring the highest standards of customer focus within organizations. This team develops and implements innovative tools, methodologies, and best practices to help organizations enhance their customer experience. They conduct thorough assessments and provide independent certifications of an organization's level of customer centricity. By driving continuous improvement and accountability, the Customer Experience Team ensures that the commitment to customer focus is genuine and effective.

Customer Experience Team

The Leadership Team at the Customer Institute drives the organization's mission of relentless customer focus by strategically overseeing operations, fostering innovation in customer-centric tools and methodologies, and ensuring the integrity and impact of certification programs. Comprised of seasoned experts and thought leaders, this team guides the institute in maintaining its global presence and upholding its commitment to unbiased, research-based assessments and advancements in customer experience excellence.

Leadership Team

The Corporate Affairs and Social Media team at Customer Institute is responsible for managing the organization's public image, communications, and social media presence. They oversee corporate relations, engage with stakeholders, and promote the company's mission of relentless customer focus. This includes disseminating information, maintaining the institute’s LinkedIn profile, and being ambassadors for customer centricity.

Customer Institute

Org chart

Teams

Directors and Partners Team

Customer Experience Team

Leadership Team

Corporate Affairs and Social Media

Offices

Customer Institute

Org chart

Teams

Directors and Partners Team

Customer Experience Team

Leadership Team

Corporate Affairs and Social Media

Offices

Related companies