Our Mission: Relentless Customer Focus

Customer centricity is one of the most prominent areas of lip service and corporate self-assessments that don’t match customers’ reality. The Customer Institute provides an independent view of such realities and help holding organizations accountable and honest in their commitment to customer centricity.

The Customer Institute not only certifies the degree of customer centricity of organizations around the world. We also develop the tools, methods and approaches such organizations can apply to advance their level of customer focus and create an ever-improving customer experience.

Who we are
The Customer Institute is an independent not for profit organization. Experts, practitioners, authors, and educators from the field of customer centricity make up our board of directors as well as the much larger group of contributors to our research and tool development.

Our global presence provides for a non-biased view of customer centricity and excellence in customer experience. We incorporate the latest in best practices from around the globe in our certification programs and tool recommendations.

Business Development

Consulting

Non Profit

Customer Institute

Stefan Kolle

Elly Domene

Tariq Faqiry

Michelle Ansell

Douglas Jackson

The Leadership Team at the Customer Institute drives the organization's mission of relentless customer focus by strategically overseeing operations, fostering innovation in customer-centric tools and methodologies, and ensuring the integrity and impact of certification programs. Comprised of seasoned experts and thought leaders, this team guides the institute in maintaining its global presence and upholding its commitment to unbiased, research-based assessments and advancements in customer experience excellence.

Leadership Team

Directors and Partners Team

Customer Experience Team

Leadership Team

About

Team members

Other teams at Customer Institute

Directors and Partners Team

Customer Experience Team