James Ryan is an experienced Account Manager and Renewal Specialist at Customer.io, bringing a strong background in customer success from a prior role as Customer Success Manager at Algolia, where significant achievements included being the main point of contact for over 120 EMEA customers and exceeding quarterly net renewal targets while increasing annual recurring revenue through strategic up-selling and cross-selling. Previous positions include Account Development Representative at Sisense and Business Development Representative at Inbox Insight, along with experience in business coordination and freelance photography. James holds a BA (Hons) in Practical Film Making from MetFilm School and A levels in History, English, and Film Studies from Rochester Independent College.
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