Jess C.

Jess C. has a diverse work experience spanning multiple roles and industries. Jess started their career as an Administrative Officer at The British Schools Foundation in March 2016, where they worked until May 2017. In August 2017, they joined Ubidy and held various positions including Customer Success Manager, Sales Development Manager, Team Lead of Customer Support, and Operations. Their tenure at Ubidy ended in May 2019.

In September 2019, Jess joined Orai: AI Speech Coach as a Customer Success specialist, a role they held until April 2020. Jess then joined SimpleTexting in April 2020 as a Trainer/Mentor for Customer Support and also worked as a Partner & Customer Success Manager and Dedicated Short Code Manager. Their time at SimpleTexting lasted until February 2022.

In 2019, Jess also worked as a Customer Support and Community Moderator at a confidential company and as a Moderator at Their Adventures. Their most recent role is as a Customer Success Manager at Customer.io, where they have been employed since March 2022.

Jess C. obtained a Bachelor of Arts (B.A.) degree in English/Language Arts Teacher Education from the University of the East, where they studied from 2012 to 2015. In terms of additional certifications, Jess obtained several certifications from LinkedIn, including "Data Science & Analytics Career Paths & Certifications: First Steps," "Excel: Economic Analysis and Data Analytics," "LinkedIn Learning Highlights: Business Strategy and Analysis," and "Sales: Customer Success" in December 2018. They also obtained a certification in "Google Analytics for Beginners" from Google Analytics for Business in March 2019. Additionally, Jess obtained a certification in "American Safety & Health Institute Basic First Aid" from the Health & Safety Institute (HSI) in March 2017.