Customer Success Executive Circle
Niki Clarke-Crossman serves as the Global Head of Customer Success, Support & Education at Coherent since June 2023, having previously held the role of Senior Director of Customer Success & Technical Post Sales at Confluent. Niki is also a Co-Founder of the Customer Success Executive Circle and the Founder of ThinkSuccess.Net. Notable past positions include Director of Commercial Customer Success at Datadog and Senior Director of Client Services at Perx Technologies. Niki's early career includes leadership roles at TIBCO, Sizmek, and Universal Music Group. Niki is currently pursuing a PhD in Customer Success at the University of Canberra, following a Women's Leadership Program at the Yale School of Management and holding a Master's in Music Business Management from the University of Westminster.
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Customer Success Executive Circle
About CSEC Our network offers leaders a platform to stay informed of industry developments and best practices, as well as to build relationships with their counterparts in other organisations. We offer executives a safe space to share their knowledge and experiences, discuss emerging trends, and build lasting relationships that will benefit their organisations and the industry as a whole. Why CSEC? The emergence of a networking group for customer success executives in Asia Pacific and Japan is a reflection of the growing need for such a community in the region. The region's unique cultural, economic, and regulatory environment has created specific challenges and opportunities for customer success management, which require a nuanced and localised approach. Benefits of Joining CSEC The group provides an essential forum for collaboration and knowledge-sharing. Members will be better equipped to enhance the overall customer experience, drive business growth in the region and experience positive impact on their own career trajectory.