Jenkins Mpagi

Jenkins Mpagi is a seasoned professional with extensive experience in customer success and program management. Currently serving as a Customer Success / Program Manager at Lightico since May 2022, Jenkins oversees program implementation and evaluates activities that enhance customer value in remote experiences. In addition, Jenkins holds the position of Community Ambassador at Customer Success Network, fostering a supportive environment for European Customer Success Managers. Previously, Jenkins contributed as a Customer Success Manager at Feed It Back, where data-driven decision-making in the hospitality sector was emphasized. Jenkins also has a background in membership management at The Institute of Directors and account management at Groupon, consistently achieving high retention rates and revenue targets. Jenkins’s earlier roles included business development at Mimecast and various mentorship positions aimed at enhancing student experiences. Jenkins holds a BSc (Hons) in Business and Management from Aston University.