Sonja Utke is the Vice President of Finance at CustomersFirst Now since November 2015, leading financial initiatives for an organization focused on enhancing customer experience through predictive analytics. Prior to this role, Sonja served as a Finance Volunteer for OpenWorld Learning from February 2015 to October 2015 and has continued involvement on the Finance Committee. From January 2000 to January 2015, Sonja held multiple senior finance positions at IHS, including Senior Director of Data Transformation and Senior Finance Director of FP&A, overseeing significant financial reporting and analysis efforts. Earlier in Sonja's career, the role of Senior Accounting Manager at Petroleum Information Dwight's involved managing the monthly close and financial reporting. Sonja holds a Bachelor of Science in Accounting and Finance from the University of Colorado Boulder, earned between 1980 and 1984.
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CustomersFirst Now | CX Services | Journey Mapping Solutions
CustomersFirst Now is an industry-leader in Customer Experience (CX) Programs and Services. They are CX practitioners with decades of experience in Customer Experience implementations at enterprise-level companies, and make CX programs successful across global, complex businesses. As part of their solution, they developed CFN Insight™, agroundbreaking CX optimization software that drives insights, collaboration, and actions across the entire customer journey.