Sofia Alves

Sofia Alves is an accomplished professional with over 17 years of experience in the contact center industry, primarily within the Travel and Tourism sector, and has held various senior leadership roles. Currently serving as the Director of Operations at CV-Library since March 2025, prior experience includes directorial positions at TTEC and WNS Global Services SA, where responsibilities encompassed managing operational KPIs, client relationships, and strategic planning. Sofia has overseen significant teams, effectively driving customer satisfaction and operational excellence across diverse industries including Insurance, E-commerce, and FMCG. Educational qualifications include an Advanced Certificate in Management from Milpark School of Financial Services and a matric from Pinelands High.