Kyle L.

Kyle L. is an IT Technician III at CVR Energy, Inc. since June 2019, specializing in executive and corporate support, including heavy face-to-face interactions and remote assistance. Responsibilities include managing a ticketing system, performing machine imaging, and handling sensitive data while participating in a 24-hour on-call rotation. Previously, Kyle served as IT Helpdesk Tier I Support at the University of Houston, providing customer-focused troubleshooting and support. Earlier experience includes roles as Lead Computer Technician at Cougar Byte, handling hardware and software issues, as well as Office Administrative Assistant/Technician at Rimkus Consulting Group, where skills in data management and organization were developed. Kyle holds a Bachelor of Science in Computer Information Systems from the University of Houston, earned between 2013 and 2018.