Jennifer Nicholus

Jennifer Nicholus is currently the VP of Client Operations at CVS Health. Jennifer has over 20 years of experience in various leadership roles in the corporate sector.

Jennifer began their career as an HR Business Analyst/Project Manager at Heller Financial in 1998. Jennifer then moved to Hewitt Associates in 1999 where they became the Director. In 2008, they left Hewitt Associates to join Allstate as a Product Delivery Leader. Jennifer was responsible for program definition and organizational alignment of a large scale initiative aimed at long term sales and service strategic change. Jennifer led the deconstruction of complex business requirements to create a comprehensive business case and managed overall financials for an annual spend of $18M+. In 2011, they left Allstate to join WellPoint as a Strategic Delivery Director. Jennifer was responsible for the pilot implementation of IBM's Watson technology in the Healthcare industry.

In their current role as VP of Client Operations at CVS Health, Jennifer is responsible for leading a team of account managers who support a book of business with over $20 billion in annual revenue. Jennifer oversees all aspects of client operations including contract management, service delivery, project management, business analysis, and quality assurance.

Jennifer Nicholus has a Masters in Business Administration from the Lake Forest Graduate School of Management and a Bachelor of Arts from St. Mary's Notre Dame. Jennifer majored in economics and English literature with a minor in Italian.

Some of their coworkers include Tom Maryanski - VP, Client Operations & Member Experience, Jeff Pilof - SVP, Supply Chain, and Emily Pefanis - VP, Specialty Pharmacy Operations. Jennifer Nicholus reports to Jonathan C. Roberts, EVP, COO.