Kim Keefe

Kim Keefe is a seasoned professional with extensive experience in customer success, digital product management, and strategic partnerships. Currently serving as Sr. Manager in Customer Success at CVS Health, Kim leads initiatives for a B2B data portal, focusing on customer satisfaction and retention. Previous roles include Advisor in Customer Success, Digital Delivery & Client Implementation Program Manager, and Digital Product Manager at CVS Health, where Kim oversaw client engagement and maintained product strategies. Prior experience includes positions at dunnhumbyUSA, POSSIBLE, The Scotts Miracle-Gro Company, Abbott Nutrition, Qwest Communications, and United Healthcare of Ohio, demonstrating a strong foundation in marketing communications, project management, and digital strategy. Kim holds a BA in Journalism/Spanish from The Ohio State University and has studied Spanish Language and Literature abroad.