Natasha Powell

Natasha Powell is an experienced Service Delivery and Assurance Manager currently employed at CWSI, where responsibilities include creating service improvement plans within an ITIL framework, conducting monthly customer service reviews, and leading P1 incidents. Previously, Natasha served as Finance Service Delivery Manager at Collinson Group, focusing on the onboarding of new clients and improving operational practices through the development of a web-based tracking tool and risk assessment processes. Earlier in Natasha's career, roles as Finance Operational Change Analyst at Aria Assistance and Collinson involved managing several migration and merger projects across locations such as Gibraltar, Chichester, and London, addressing office closures and employee relocations.