Gemma Crask

Gemma Crask is an experienced Senior Product Manager specializing in messaging and chatbot solutions at CWT since August 2022, where responsibilities include leading a multidisciplinary team and integrating omnichannel messaging strategies. Prior to CWT, Gemma served as Product Manager at Commify, overseeing the strategic roadmap for Future Messaging across multiple brands. Gemma's career at British Gas spanned nearly a decade, during which time positions ranged from Product Owner for live chat and social media to Customer Service Manager, managing large teams and focusing on digital conversation strategies. Gemma's educational background includes attendance at Havelock Academy from 2003 to 2010.