Jen Fitzgerald is an energetic, collaborative servant leader with a strong background in customer-centric travel contact center operations. They served as a Senior Director at CWT from 2009 to 2014, leading operations for commercial and government business. In various leadership roles, including Director of Training, Quality, and Performance Management, they were responsible for enhancing customer experience, improving efficiency, and mentoring teams across global service centers. With a robust history of strategic project management, Jen has driven significant initiatives that resulted in measurable cost savings and improved service delivery.
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