Joms B is an experienced travel professional with a diverse background in customer service and training within the travel industry. Currently serving as a Travel Counselor II at CWT since June 2025, Joms previously held roles at AireSpring as a Corporate Travel Coordinator and Bookkeeper, and at Hopper and Penbrothers as a Senior Travel Experience Specialist. Joms has demonstrated strong customer interaction skills, managing up to 40 customer engagements daily without scripts. Earlier experience includes positions at CWT's Support Desk/VIP Desk, ePerformax Contact Centers & BPO, WNS Global Services, Sitel, and IBEX | Global, where responsibilities ranged from customer consultation to training development and delivery. Joms holds a Bachelor's degree in Mass Communication/Media Studies from Adamson University.
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