Lori Fick is a seasoned Manager II with extensive experience in the entertainment, VIP, and military call center sectors. With 14 years of team management experience, including overseeing remote teams, Lori has a proven track record in coaching staff through complex customer service challenges. Currently, Lori manages operations at CWT Sato, having previously served as Global Manager II at CWT from 2003 to 2022, where they excelled in hiring, training, and workforce analytics. Lori is currently pursuing a degree in Tourism and Travel Services Management at Echols International Travel School and holds an Associate of Science from Moraine Valley Community College.
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