Lotta Agerfjord

Lotta Agerfjord has extensive experience in client technology services and technical support within the travel industry, currently serving as Regional Manager of Client Technology Services at CWT since 2007. Agerfjord has held various leadership positions, including Regional Manager Technical Service Center for the Nordic Zone and Business Support & Technical Service Center Manager, overseeing teams responsible for technical support and client administration. Additionally, Agerfjord played a crucial role in establishing the Nordic Technical Support Team and the Nordic Customer Care Team. Previous roles include Customer Care Agent at Airtours Sverige AB and Ticketing Consultant at CWT, with a foundational career starting in business travel consultancy at American Express Global Business Travel. Agerfjord's educational background includes degrees in Tourism and Travel, Lean Six Sigma Green Belt, as well as studies in hotel and language disciplines.