Marcin Falkowski is currently the Transformation Manager at CWT's Global Service Center. Previously, Marcin served as Operations Manager at CWT, where they managed a team of over 70 staff, ensuring operational excellence and effective service performance. They have held various roles within Carlson Wagonlit Travel, including Senior Fare Team Coordinator and Fare Team Manager, coordinating air fares and contracts for multinational corporations across multiple regions. Marcin also began their career as a Customer Service Professional at Sitel, providing world-class service in the airline industry.
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