Michael Roy Guerra is a seasoned BPO and travel management leader with 20 years of expertise in contact center operations, including 16 years in management. They have held significant roles at notable companies such as Sykes Philippines, IBEX Global, and Carlson Wagonlit Travel, where they currently serve as Senior Director, Global Service Center Philippines Lead. Their vertical experience spans various industries, including telecommunications, healthcare, and travel, and they possess a strong background in account management, workforce management, and service delivery. Michael holds a Bachelor of Business Administration from the University of Santo Tomas.
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