Todd Kuball

Todd Kuball is a seasoned professional with extensive experience in customer service excellence, marketing, and operations within the travel and technology sectors. Currently serving as Director of Customer & Service Excellence Data & Process at CWT since June 2012, Todd has successfully driven global initiatives for operational standardization and service quality while overseeing a global team. Prior roles at CWT include Manager of Traveler Experience Operations & Support and Manager of Solution Engineering, where Todd improved business development opportunities and executed client-focused solutions. Todd's prior marketing experience includes positions at American Business Finders and MarketShare, where strategic campaign development and sales training were key responsibilities. With a Master's degree in Business Administration with a focus on Marketing from Capella University and a Bachelor's degree in Business Administration from Minnesota School of Business, Todd possesses a strong academic foundation to complement a robust professional trajectory.