Customer Experience Management
About
The Customer Experience Management team at CWT is focused on enhancing the traveler experience by ensuring seamless interactions between organizations and their employees during the travel process. They work to optimize customer success through strategic partnerships, service design, and operational excellence, while gathering insights to drive continuous improvement in travel programs. This team collaborates with various stakeholders to align services with client needs, fostering engagement and satisfaction among travelers.
Team members
Bartlomiej Grygiel
Manager, Operational Process, ...
Benjamin Delaunay
Senior Manager, Strategy & Bus...
Dimitris Kakaratzis
Team Leader | Traveler Experie...
Fiona Gubby
Client Director
Katherine Parkinson
Global Client Director
Laura Micheals
Global Client Manager
Nick Vournakis
Chief Customer Officer
Stephanie Lewis
Director, Service Design, TX C...
Stephanie Talarski
Lead Travel Counselor - Custom...
Toni Lamb
Senior Client Executive