CX Index™
David Heneghan began their work experience in 2001 as a Bond Trader at Credit Suisse, where they worked until 2003. In 2004, they joined United Drug as a Sales representative and stayed with the company until 2007. In 2007, they joined Young Investment Group as a General Manager, and they held this role until 2010. In 2012, they co-founded and became the CEO of CX Index™, a position they currently hold.
David Heneghan completed their undergraduate education at University College Dublin from 1994 to 1998, earning a degree in Commerce with a focus on Business. David then pursued further education at UCD Michael Smurfit Graduate Business School from 1998 to 1999, acquiring a Master of Business Studies degree with a specialization in Strategic Management and Planning. After a gap of several years, David attended The Honorable Society of King's Inns from 2004 to 2007, where they obtained a Barrister at Law Degree. The field of study for their barrister degree is not specified.
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CX Index™
CX Index uses leading techniques to help businesses get the most from feedback; the metric for Customer Experience (also known as CX)The idea for CX Index came from an ex-trader of an investment bank who could see that traders had a range of sophisticated tools to invest in, or to speculate on the performance of businesses, but the managers ofthe businesses didn’t have anything near to the same sophistication to make decisions about running the businesses.A team of leading data analysts, business strategists and software developers were brought together to develop a tool to improve decision making capabilities and business performance. A method was developed to deliver enhanced Customer Experience by leveraging network effects, technology and data analysis. CX Index™ was born.