CX Index™
Siobhan Murphy has a diverse and extensive work experience. Siobhan started their career in 2005 as an Education Account Manager at Oracle, where they managed, grew, and developed Oracle Training & Education for key public sector accounts in the UK. Siobhan achieved significant success in exceeding their annual target.
From 2007 to 2009, Siobhan worked at Dantek Consultants Ltd as a Trainer & Sales Associate. Siobhan designed and delivered training programs for external clients, including selling techniques, customer handling skills, and time management. Siobhan also collaborated with the training manager in drawing up tenders and assessing students' progress.
Siobhan then joined Stream Global Services in 2010 as a Training Specialist. In this role, they planned, implemented, and directed soft skills training activities for the company. Siobhan also designed and delivered specialized training sessions and workshops to support employees in achieving excellent performance.
In 2013, Siobhan had two roles. Siobhan worked as a Soft Skills Trainer (Freelance) at The Open College from January to June. Siobhan then became the Director of ICT - Institute of Corporate Training. In this position, they were responsible for designing, delivering, and implementing successful soft skill training programs, catering to specific company needs.
Siobhan'smost recent work experience is as a Customer Success Manager at CX Index™, starting in 2019. Further details about this role are not provided.
Siobhan Murphy's education history is as follows:
From 1997 to 2001, Siobhan attended Waterford Institute of Technology and earned a National Diploma. Siobhan'sfield of study was a Diploma in Marketing and Languages, with a major in French and a minor in Italian.
In 2001 and 2002, Siobhan studied at Limerick Institute of Technology, where they obtained a Bachelor of Business Studies with Honors. Siobhan'sdegree focused on Marketing and Management.
In 2009 and 2010, Siobhan attended NUI Maynooth and earned a Certificate in Training and Continued Education (Level 7 Fetac).
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CX Index™
CX Index uses leading techniques to help businesses get the most from feedback; the metric for Customer Experience (also known as CX)The idea for CX Index came from an ex-trader of an investment bank who could see that traders had a range of sophisticated tools to invest in, or to speculate on the performance of businesses, but the managers ofthe businesses didn’t have anything near to the same sophistication to make decisions about running the businesses.A team of leading data analysts, business strategists and software developers were brought together to develop a tool to improve decision making capabilities and business performance. A method was developed to deliver enhanced Customer Experience by leveraging network effects, technology and data analysis. CX Index™ was born.