Rob van Herpen

Rob van Herpen is the Owner and Co-Founder of CXENTIAL, a business consulting company dedicated to optimizing outsourcing strategies for tech and gaming companies, with a focus on Customer Support and Trust & Safety. With over 18 years of experience in the industry, Rob has worked with a range of companies from start-ups to Fortune 500 firms, enhancing their Customer Experience. Previous roles include Vice President of Global Client Solutions at TDCX and various strategic advisor positions at Webhelp, PartnerHero, Testronic, and Arise Gaming. Earlier in career, Rob served as Chief Revenue Officer and held other leadership positions at 5CA, where significant revenue growth was achieved. Educational background includes a Master of Science in International Business from Tilburg University and various courses in product marketing.