CXG is a customer experience consultancy firm that provides research, measurement, training, coaching, and consulting services.

Training

Consulting

CXG's headquarters in Dubai, United Arab Emirates

This office likely focuses on operational management and financial analysis for the UK and surrounding regions.

SW1V 1LW

Hawthorn office specializes in luxury retail training and enhancing customer experiences in the upscale market.

Hawthorn

Christophe Caïs

Anne Brumeaux

Ahmed Klabi

Debatte K

Marine D.

Georges al Feghali

Isabelle Damour

Lina Ly

Thibaut Fromageau

Joanna Abou Jaoude

Didier Mahillon

Ariane Kamalodine

The Customer Success Team at CXG is dedicated to ensuring clients achieve their desired outcomes through effective use of the company’s consultancy services. They engage with clients to foster strong relationships, provide ongoing support, and deliver tailored training and resources. By analyzing customer experiences and measuring performance, they play a crucial role in maximizing client satisfaction and driving long-term success for the company.

Customer Success Team

This department focuses on ensuring customer satisfaction and managing relationships to enhance user experience and retention.

Customer Success

The Leadership Team at CXG drives the strategic vision and operational excellence of the consultancy, ensuring alignment across regional markets and functional areas. Comprising executives with diverse expertise in customer success, technology, finance, and marketing, the team collaborates to enhance customer experience offerings, foster innovation, and strengthen global engagement initiatives. Their collective leadership shapes the company’s approach to research, training, and consulting, positioning CXG as a leader in the customer experience sector.

Leadership Team

The Operations and Project Management Team at CXG is responsible for ensuring the smooth execution of customer experience projects, overseeing resource allocation, and fostering collaboration across departments. They manage timelines and budgets, support business development efforts, and drive operational efficiency while maintaining high-quality standards in service delivery. Additionally, the team plays a key role in integrating customer insights and market research to enhance overall project outcomes.

Operations and Project Management Team

This department focuses on gathering and analyzing consumer feedback to inform business decisions.

Market Research

This department focuses on assessing and enhancing customer experiences within the luxury and premium brand sectors.

CXG

Org chart

Teams

Customer Success Team

Customer Success

Leadership Team

Operations and Project Management Team

Market Research

Luxury Brand Evaluation

Offices

CXG

Org chart

Teams

Customer Success Team

Customer Success

Leadership Team

Operations and Project Management Team

Market Research

Luxury Brand Evaluation

Offices

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