CXG is a customer experience consultancy firm that provides research, measurement, training, coaching, and consulting services.

Consulting

Training

CXG's headquarters in Dubai, United Arab Emirates

Christophe Caïs

Debatte K

Marine D.

Georges al Feghali

Isabelle Damour

Lina Ly

Thibaut Fromageau

Joanna Abou Jaoude

Didier Mahillon

Ariane Kamalodine

Ahmed Klabi

The Customer Success Team at CXG is dedicated to ensuring clients achieve their desired outcomes through effective use of the company’s consultancy services. They engage with clients to foster strong relationships, provide ongoing support, and deliver tailored training and resources. By analyzing customer experiences and measuring performance, they play a crucial role in maximizing client satisfaction and driving long-term success for the company.

Customer Success Team

The Leadership Team at CXG drives the strategic vision and operational excellence of the consultancy, ensuring alignment across regional markets and functional areas. Comprising executives with diverse expertise in customer success, technology, finance, and marketing, the team collaborates to enhance customer experience offerings, foster innovation, and strengthen global engagement initiatives. Their collective leadership shapes the company’s approach to research, training, and consulting, positioning CXG as a leader in the customer experience sector.

Leadership Team

The Operations and Project Management Team at CXG is responsible for ensuring the smooth execution of customer experience projects, overseeing resource allocation, and fostering collaboration across departments. They manage timelines and budgets, support business development efforts, and drive operational efficiency while maintaining high-quality standards in service delivery. Additionally, the team plays a key role in integrating customer insights and market research to enhance overall project outcomes.

Operations and Project Management Team

The Engineering and Development Team at CXG is responsible for designing and building innovative software solutions that enhance customer experience. By leveraging data science and user experience strategies, the team develops and maintains robust applications while ensuring seamless integration of research findings and client feedback into the product lifecycle. Their collaborative approach drives continuous improvement and innovation, positioning CXG as a leader in customer experience consultancy.

Engineering and Development Team

The Marketing and Brand Strategy Team at CXG is responsible for developing and executing strategies that enhance the company's brand presence and customer engagement. This team leverages consumer insights to inform marketing initiatives, creates compelling content for community engagement, and evaluates brand performance in the luxury, premium, and beauty sectors to ensure alignment with customer expectations and drive business growth.

Marketing and Brand Strategy Team

The Human Resources Team at CXG is dedicated to fostering a positive workplace culture and ensuring that the company attracts, retains, and develops top talent. They oversee recruitment processes, employee engagement initiatives, and professional development programs, all while aligning HR strategies with the organization's goals to enhance overall customer experience.

CXG

Org chart

Teams

Customer Success Team

Leadership Team

Operations and Project Management Team

Engineering and Development Team

Marketing and Brand Strategy Team

Human Resources Team

Offices

CXG

Org chart

Teams

Customer Success Team

Leadership Team

Operations and Project Management Team

Engineering and Development Team

Marketing and Brand Strategy Team

Human Resources Team

Offices

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