Eric Cheng is a seasoned customer success professional with over 15 years of experience in various fields, including Customer Success, Product Management, and Operations. Currently serving as a Solutions Architect at Gainsight, Eric excels at bridging gaps between teams to enhance customer experiences. Previous roles include positions at PayPal, Cloudinary, and RhythmOne, where Eric effectively navigated complex projects and was recognized for improving customer outcomes. In addition to practical experience, Eric is pursuing a Bachelor of Science degree in Social and Decision Sciences at Carnegie Mellon University.
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