CxXchange
Shaun P. is a seasoned professional in Customer Success and early-stage B2B software, currently serving as a Limited Partner at Stage 2 Capital Catalyst while simultaneously holding roles as a Board Member and Community Director at CxXchange, and a Founding Member of Gain Grow Retain. With substantial experience as an advisor and mentor, Shaun P. specializes in building effective post-sales teams and implementing customer-centric operational strategies. Previous positions include Director of Customer Success at Checkr, Abstract, and Run The World, where Shaun P. led teams to drive revenue retention and growth. With a B.S. in Graphic Communication and a minor in Agribusiness from California Polytechnic State University-San Luis Obispo, Shaun P. is committed to enhancing customer experience and fostering collaboration within the industry.
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CxXchange
CxXchange is a place to Xelerate your career and Xchange ideas. We're a community of post-sales leaders, individual contributors, and professionals transitioning into Customer Success. Post-sales includes Customer Success, Customer Support & Services, Onboarding & Implementation, Professional Services, Customer Marketing, Customer Education, and Revenue and CS Operations. CxXchange started in March 2022 as #CSOfficeHours, a weekly virtual meetup for CS leaders, CSMs, and folks transitioning into CS. It has since grown to include a slack community, a book club, job search cohorts and mock interviews, and CS Leader and CSM Collaboration Groups. Everyone is welcome. Come join us!