Rahul Mukherjee

Team Lead- Support Services at Cybage Software Private Limited

Rahul Mukherjee's work experience includes roles at two companies. Rahul started their career at Wipro as a Senior Customer Service Executive, where they handled airline reservations and ticketing, as well as hotel reservations. Rahul then joined Cybage Software, where they held various roles including Technical Support Engineer, Senior Technical Support Engineer, Process Analyst, and Team Lead- Support Services. In these roles, they managed teams, implemented quality standards, recruited and selected resources, and monitored project progress.

Rahul Mukherjee completed their Master of Business Administration (MBA) with a specialization in Project Management and Human Resource Management from the IIBM Institute of Business Management in New Delhi from 2013 to 2015. Prior to that, they obtained a Bachelor's Degree in Fine/Studio Arts, General from the University of Allahabad in 2007-2008. In 2004-2005, they completed their High School education in Fine/Studio Arts, General from the same university. Additionally, they obtained an SSC (Secondary School Certificate) from the Central Board of Secondary Education (C.B.S.E) in 2001-2002. Apart from their formal education, Rahul has also obtained certifications in "Chat GPT and AI tools" from Skill Nation in 2024 and in "ITIL Foundation" from AXELOS Global Best Practice in 2018.

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Previous companies

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Timeline

  • Team Lead- Support Services

    March, 2014 - present

  • Process Analyst

    July, 2012

  • Senior Technical Support Engineer

    June, 2011

  • Technical Support Engineer

    June, 2010