Ben Borgert

Ben Borgert has over 13 years of experience in IT services. In 2021, they began working as the Service Desk Manager for Cyber Advisors. From 2018 to 2021, they were the Service Delivery Manager for Comm-Works, where they provided advanced-level technical support and managed a team of technicians while also building client relationships. From 2014 to 2018, they were the Managed IT Services Supervisor and Managed Service Tier 2 Technician for Marco, Inc. From 2008 to 2014, they were the Technical Customer Service Manager, Technical Team Lead, and Technical CSR II for mindSHIFT, where they managed a team of 13 technicians, communicated with executive personnel, and reduced customer hold time from over 3 minutes to under 90 seconds.

Ben Borgert obtained their Bachelor's degree in Political Science and Government from the University of Minnesota in 2006. Ben also holds an Apple Desktop Support Professional (OSX 10.4) certification from Apple.