Bin L. is an experienced professional in customer success and technical support, currently serving as Sr. Manager at CyberArk since February 2025, leading initiatives to enhance customer value and drive successful onboarding experiences. Prior to this role, Bin L. was Manager of Technical Customer Success at Zilla Security from October 2023 to February 2025, focusing on customer onboarding and adoption of products. Bin L. has a strong technical background, with significant experience at Commure, where responsibilities included leading the PatientKeeper Advanced Clinicals Support Team and managing customer support operations. Previous roles also include Lead Technical Support Engineer and Technical Support Engineer at PatientKeeper, along with internships at Standard Chartered Bank, China Mobile, and British Standards Institute. Bin L. holds a Master of Engineering in Electrical and Electronics Engineering from Boston University and a Bachelor of Science in Telecommunications Engineering from Beijing University of Posts and Telecommunications.
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