Jacquelyne Berry

Jacquelyne Berry is an experienced Digital Success at Scale Program Manager at CyberArk since July 2025, previously serving as a Digital Customer Success Manager at SmartRecruiters from February 2020 to July 2025. At SmartRecruiters, Jacquelyne developed a digital customer experience strategy for over 700 mid-market clients, achieving an increase in renewal rates from 78% to 84% through various customer lifecycle and onboarding campaigns, while utilizing tools such as Marketo and Salesforce. Jacquelyne's prior roles include Global Customer Program & System Specialist and Sales Development Representative, contributing significant revenue through lead generation. Earlier experience includes social media marketing management at Eden Salon Spokane and a marketing assistant position at Avenue Stone Real Estate, complemented by an internship at Cochrane & Company. Jacquelyne holds dual Bachelor of Arts degrees in Marketing and Management from Eastern Washington University.