Tony D.

Tony D. has extensive experience in technical support and operations roles across various companies, currently serving as a Technical Support Escalation Engineer at Cybereason since December 2020. In this position, Tony investigates and resolves critical issues while collaborating with Product, R&D, and DevOps teams, also enhancing the knowledge of the Technical Support organization through training and mentoring. Previous roles at D2iQ and Taos LLC involved customer operations and system administration, where Tony provided direct support for multiple platforms and led teams in a Network Operations Center. Tony's early career included positions at the Idaho Department of Corrections, focusing on IT support and correctional duties. Educational qualifications include an Associate of Applied Science in Information Security & Digital Forensics from the College of Western Idaho and a Diploma in Micro-Computer Operations from MTI College of Business & Technology.